Home » Telecommunications Articles » Call center industry veteran joins cloud-based workforce management software provider Monet Software
Call center industry veteran joins cloud-based workforce management software provider Monet Software
Keith Larson, former VP/GM at Avaya and Lucent Technologies, adds expertise to fast growing workforce management provider Monet Software
LOS ANGELES, CA, March 26, 2010 /Telecommunications PR News/ -- Monet Software, Inc., a leading provider of cloud-based call center workforce management software, announced that Keith Larson has joined the company as Executive Vice President Sales. In his new role, Mr. Larson will help grow the company in response to the increasing demand for cloud and SaaS- based solutions in the call center.
"I am very excited to join Monet Software as a key member of the leadership team", said Keith Larson. "Cloud computing is revolutionizing how call centers will increase efficiencies and I am looking forward to helping call centers in the US and around the globe achieve these efficiencies with Monet's workforce management solution".
Throughout his career, Mr. Larson held key executive roles in the telecommunication industry. At Avaya, Mr. Larson headed the firm's contact center division which held market leadership in IVR, Dialer, ACD, CTI and multi-channel contact center solutions across many worldwide regions. His responsibilities included managing market definition and segmentation, product management, research and development, channel readiness and product commercialization processes for the portfolio. Previously Mr. Larson was VP of Worldwide Global Strategy and Mergers and Acquisitions for Lucent Technologies' Enterprise Division, was EVP/CFO for Quadritek Systems prior to it being acquired by Lucent, and an integral management team member at Astea which he helped take public.
"We are very fortunate to have Keith as a key member of our company with his strong background in the call center industry", said Chuck Ciarlo, CEO of Monet Software, Inc. "Our current and future customers will truly benefit from his leadership and expertise as we grow our business."
About Monet Software Inc
Monet Software is a global provider of workforce management software solutions for small and medium sized call centers. Monet's cloud-based solution, Monet WFM Live, is an affordable and easy to use call-forecasting and employee-scheduling solution including ACD integration, real-time adherence, and intra-day management. Call centers start improving services levels and increasing operational efficiencies without the upfront expenses and IT requirements of traditional software. For more information about Monet Software, please go to www.monetsoftware.com or subscribe to our blog at http://blog.monetsoftware.com.
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